Grand Solmar Timeshare equates success with its ability to provide incredible accommodations that lead to an outstanding vacation and memorable experiences. In an effort to provide its members’ with better getaways, Grand Solmar Timeshare reached out to its members and opened the lines of communication with the opening of its new on-site call center in Cabo.
Grand Solmar Timeshare understands the importance of the dialogue between members and those responsible for the resort’s continued role as a leader in luxury accommodations. In an effort to further develop this discussion, the resorts will no longer transfer members from one phone line to the other. Instead, Grand Solmar Timeshare has created an integrated team of service-care professionals capable of handling all membership needs. These professionals have been hand-picked for their experience and dedication to provide the best possible membership experience while handling phone calls.
Grand Solmar Timeshare recently conducted a large-scale survey wherein service-care professionals contacted members and asked them how their vacation experience could be improved. Based on the volume of member responses from this recent survey, it is clear that members are aware of Grand Solmar’s dedication to listening to the cares, concerns and desires of its members. It is this type of personal attention that has established Grand Solmar Timeshare as one of the premiere resort destinations in Cabo San Lucas.
Grand Solmar wants to always ensure that its members’ next vacation is even better than the last. This luxury destination knows members want to be greeted by knowledgeable and courteous representatives when they call to make a reservation. This is why Grand Solmar has constructed this new on-site call center to further improve the already open lines of communication where members’ questions, comments and concerns are the utmost priority.
Grand Solmar Timeshare’s goal is to improve upon the already well-established relationship that the resort has with its members in ensuring the highest quality service and member satisfaction.